Implementation

From first conversation to go-live.

Certified Qila Experts deliver your system on site or online, with a clear plan, a documented configuration and training for every role.

  1. 1

    Discover

    Your processes, people, data and goals, mapped into a requirement list.

  2. 2

    Install

    Qila deployed on your server, secured and health-checked.

  3. 3

    Configure

    The right Qila Pack, tailored to your forms, approvals and reports.

  4. 4

    Migrate

    Masters and opening balances imported and reconciled.

  5. 5

    Train

    Hands-on sessions for each role, using your own data.

  6. 6

    Go live & support

    Hypercare after launch, then ongoing support from your Qila Expert and ABR Studio.

Qila Experts

Certified people, not just software.

Qila Experts are trained and certified by ABR Studio to install, configure and support Qila. They work online or on site, and they document every configuration decision so your team can own the system.

A clear plan

A requirement list, a configuration plan and a go-live date agreed before work starts.

Documented configuration

Every form, workflow and role is documented and handed over with the system.

Training by role

Hands-on sessions for cashiers, accountants, managers and administrators, using your own data.

Hypercare, then support

Close support right after go-live, then Standard, Priority or Premium support from your Qila Expert and ABR Studio.

FAQ

Questions, answered.

Where is Qila installed?

On your own server or a cloud server you control. ABR Studio or a Qila Expert sets it up for you, online or on site.

How long does implementation take?

Typically 3–5 days for one company with up to 10 users, 2–4 weeks for up to 50 users, and 4–8 weeks for multi-company roll-outs of around 100 users.

Can you move our data from our current system or spreadsheets?

Yes. Data migration is offered as a service: masters such as customers, suppliers and items, and opening balances, are imported and reconciled before go-live.

Do you provide training?

Yes. Training is hands-on and by role — cashiers, accountants, managers and administrators — using your own data, online or on site. Every client also receives the User and Configuration Manual.

What support is included?

Standard support, with a next-business-day response target, is included with every active licence. Priority and Premium plans are available.

Who is responsible for my server and backups?

You are. Qila runs on infrastructure you choose and control, so keeping the server maintained and taking regular, tested backups is the client’s responsibility. Qila includes encrypted, scheduled backups to make that easy.